Open Invitation to demonstrate telecom/internet services is provided as prescribed by telecom regulations

Open Invitation to demonstrate speed prescribed under QoS BB service regulation is provided

Dear Sir

It is submitted that am a BSNL subscriber having a BSNL Postpaid Mobile (943428xxxx) connection since July 2003, BSNL Landline Phone (258xxx) since March 2005 and BSNL Broadband (BB) connection since November 2008 in my name. During the past decade and a half I have been a loyal customer always paying bills within due date. But won’t claim am doing something extraordinary because I believe when service has been availed, timely payment is an obligation which I must honour as a customer.

However, when I look at the service side, specifically during the past year or so, it has been a continuous downslide on your part. Be it 2G, 3G, LL or BB service, frequent call drops, poor voice quality and non-conforming data speed is all am getting in the name of service. Highly unstable and below standard connection speed, combined with high latency ranging between 600-1000ms and packet loss as high as 90% cause failed loading of pages and broken downloads. Customer is thus forced to reload/refresh/re-download multiple times whereby BSNL is making windfall charging customers for the broken and all those multiple repeat attempts. If this is not a clear case of fleecing, then what it is?

Adding insult to injury, Segment-1 of CANI OFC project, which admittedly have been completed and tested is being kept in-operational depriving customers from accessing the benefits. From all this, am getting an impression that as far as delivery of service is concerned, BSNL is looking the other way. Hence for a customer who understands BSNL’s need for revenue and pays bills on time, it is equally obligatory on my part to stand up and ensure I get the service am paying for.

Therefore in exercise of my rights as a customer, I invite your goodself to visit my premise and demonstrate it to me that I am getting the prescribed speed in my Broadband connection as defined by Telecom Regulatory Authority of India (TRAI) vide Quality of Service (QoS) of Broadband Service Regulation which reads “Broadband is a data connection that is able to support interactive services including internet access and has the capability of the minimum download speed of 512 Kbps to an individual subscriber from the Point of Presence (POP) of the service provider intending to provide the Broadband service”.

Thanking You
Yours faithfully

Debkumar Bhadra


To
The Chief General Manager (Telecom)
BSNL A&N Telecom Circle
Telephone Bhavan, Port Blair
(Email : cgm.xxxxxx.xxxx@gmail.com)

Comments

Avishek said…
The government cannot deny a single word from this letter. I hope they listen.
June 14, 2020 at 11:58 AM
Debkumar Bhadra said…
Thank you @Avishek for reposing your faith.
Point is Broadband service provided by BSNL in ANI is not meeting the standards prescribed, yet pricing is highest in the country. In my case cited above I have Plan BBG650, FUP 4GB.
That is for 4GB data, am paying Rs 650.oo + Rs 117.oo GST = Rs 767.oo
This is equal to Rs 192.oo per GB.
Such predatory pricing and below standard service is making it increasingly difficult for me to keep the connection alive. I cannot contribute to BSNL revenue beyond a certain point. Afterall I have a family to look after.
June 14, 2020 at 12:47 PM
Santhosh said…
Yes. I have the same opinion as my billing beyo nd imagination and speed of the network vary too. I urge the BSNL to revive the pricing in A&N circle as has been charged in mainland. Please immediately pay attention and revise the pricing and provide a fluctuations free network...BSNL has over the years charged us and we never complained but immediate response is awaited...
June 14, 2020 at 2:30 PM
Debkumar Bhadra said…
Most of whom I spoke have the same excess billing issue. Many of them including Hon'ble MP and Chairman ZP South Andaman raised the issue before BSNL. Hoping that something positive will come out of our efforts.
June 14, 2020 at 7:26 PM
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