Consumer Right Upheld
GETS REFUND FOR INFERIOR QUALITY CLOTH SOLD TO HIM Based on need, liking and other personal factors, a buyer visits a shop, makes a particular choice, pays for it and owns the item for use. In the whole exercise, where goods (including services) and money change hands, the customer (consumer) by virtue of payment made is entitled to get full value of goods (including services) worth paid for and the seller by virtue of accepting payment is bound to deliver full value of goods (including services) to the customer. But this principle of fair trade is not always followed. This article discusses one such incident where inferior quality cloth was sold to a customer giving rise to a consumer dispute. The customer, at the first instance approached the shopkeeper for a settlement which the shopkeeper declined. The matter was thus taken to consumer forum where the consumer got full refund of the amount paid by him along with incidental cost. During F ebruary 2010 , I purchase...